Return Policy

Return Policy for Purple Lizard Boutique

Thank you for shopping at Purple Lizard Boutique.  A Return Authorization (RA) is required for all returns.  In order to obtain an RA please email us at info@purplelizardboutique.com or call 602-728-0980.

  • ALL RETURNS WILL BE GIVEN STORE CREDIT ONLY.
  • NO RETURNS ON ITEMS LISTED IN CASA.
  • NO RETURNS WILL BE PROCESSED WITHOUT AN RA.
  • Purple Lizard Boutique reserves the right to refuse a return if merchandise received is not in its original condition or outside the 7 day return policy.
  • NO RETURNS ON SALE ITEMS.  ALL SALES FINAL.
  • NO RETURNS ON JEWELRY ITEMS.  ALL SALES FINAL.
  • NO REFUNDS. NO EXCEPTIONS.

Cancellation Policy

  • No Cancellations allowed once an order is placed.
  • In the event of a cancellation of an order, there will be a 5% cancellation fee deducted from the order to cover all non-refundable processing fees that are charged to us.

Returns

  • You have 7 calendar days to return an item from the date you received it.
  • You must contact us for an RA#...Return Authorization Number.  Returns will not be accepted without an RA#.
  • To be eligible for a return, your item must be regular priced, be unused and in the same condition as initially shipped to you. All items are thoroughly inspected before shipping.
  • Your item must be in the original packaging and have all the original tags and labels attached.
  • Your item will need to have the original receipt and original invoice number.
  • Once item has a RA# and has been shipped,  You must notify us with tracking information.
  • We are not liable for lost, stolen, or damaged merchandise.

Credits

  • Once we receive your Return item, we will inspect the item and notify you on the status of your store credit.
  • If your return is approved, we will initiate a store credit.  An e-mail with the store credit amount minus the initial shipping costs will be sent to you.  All store credits are valid for one year from the date of issuance.

Shipping

  • You will be responsible for paying return shipping costs which are non-­refundable.
  • If an initial order is eligible for free shipping, and an exchange request is made, subsequent shipping charges will be at the customers expense and be deducted from the initial credit or be charged.

Contact Us

If you have any questions on how to return your item to us, please contact us at info@purplelizardboutique.com or at 602-728-0980.